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Q. Are your cleaners given any training before they are left alone on our premises?
A. All cleaners are trained within the first few days of their employment.
This training is carried out by our supervisors and will include the following: Health & Safety procedures, site safety information, manual handling, products and machinery, security within the premises, how what and when to Clean

Q. Are all your chemicals assessed under the COSHH regulations?
A. All materials that we use on your site have been assessed under the COSHH regulations.

Q. Are the products you use on site environmentally friendly?
A. All product used are chosen carefully, keeping them as close to neutral on the pH Scale.  A copy of our Environmental Policy is kept within the Site file which can be found in the cleaners' store room, also found in this file will be up to date COSHH Assessment sheets for each product used on site.

Q. What happens if my cleaner does not turn up for work as normal?
A. It is our intention to always service your site with an operative as agreed and we employ a team of mobile operatives who will be dispatched to your site as soon as we are aware of an operatives absence.

Q. Will you provide holiday cover when our cleaner takes annual leave?
Holiday cover will be undertaken either by another cleaner employed by Minster or one of our purposely trained mobile cleaners.